0 new in last 7 days

14/08/2008
Service fully restored
Service is back to full operation. The faulty storage system has been repaired and reinserted into the cluster. We will be monitoring the system closely for stability for a period.

Thank you for your patience while the maintenance was being undertaken.

14/08/2008
Service intermittent 01:00am to 04:00am
Due to ongoing maintenance the service may be intermittent between 01:00am and 04:00am this morning.
13/08/2008
Service Restored
05:20 - Service restored. We have taken the faulty storage system out of the cluster to get the system back online. We will reintroduce the system once it has been repaired. Client and webmail access should now be restored.
13/08/2008
Service Temporarily Unavailable
04:00am - there appears to be an issue with our storage subsystem which is preventing logins. We are working on this right now and will update news when it is resolved.
08/08/2008
Helpdesk Delays
Dear Members, a problem with the support desk software 'hid' a few dozen tickets from view. If you have an unresolved query this will be the likely cause. We have been working through all open cases and you should hear back from us today. We do apologise for the delay - support issues are usually responded to promptly.
25/07/2008
Email Service Restored
Due to an unforeseen critical failure on one of the mail servers and a corresponding failure in the detection system that would automatically switch your connection to another server, some users will have experienced errors when trying to connect to accounts during the course of the night. The affected server is back online and investigation into the cause of failure is ongoing. We will keep you updated to any further developments.

 

Our sincere apologies to those effected. Every effort is being made to prevent a recurrence of this problem.

18/07/2008
Inbound Mail Delay - 2pm-5pm
There was currently an inbound mail delay of up to 60 minutes caused by an increase of spam email at the anti-spam gateway holding up scanning of legitimate email from approximately 1pm onwards. The queue was fully cleared by 5pm.

 

With regards to recent similar delays we took delivery this week of the required hardware to double our anti-spam capacity. This is currently being setup by the manufacturer and should be online sometime next week.

16/07/2008
AntiSpam Upgrade - Greylisting Now Available
We have implemented a further layer to our anti-spam service to give your account even greater protection against unsolicited email.

From within webmail you can find a full explanation about Greylisting and how it helps you as well as the ability to turn it off should you find it not suiting your needs.

Click 'Options' -> 'Anti-Spam Settings' for this and all other spam and virus scanning options.

27/06/2008
Inbound Mail Delay - Resolved
Updated 6pm - All back to normal.

There is currently a delay on inbound mail delivery due to an issue with the spam filtering system. All email is arriving but is entering a queue for spam/virus scanning. Engineers are investigating and we hope to restore service as soon as possible.

09/06/2008
SMTP Re-enabled
18:20 - SMTP has been re-enabled. Many thanks.




Detailed Overview
Services > PidgeMeJobs
2,124 Registered Member Comments
Service Status
This page shows a realtime display of our server infrastructure, green dots indicating an online server whilst a red dot indicates a server that is currently unavailable.



Infrastructure Explained
Our service is configured to utilise multiple redundant servers for critical services. Each box in the diagram is a logical grouping of servers that are able to 'fail over' to each other. As long as one server within a box is available, the service as a whole is available.

Whilst the anti-spam section contains only a single server, this is supported up by several backup mx servers that will queue mail in the event the primary incoming mail server is down. At worst mail is delayed - not lost!

The Mail server section contains the machine which stores your actual data. To date, achieving true realtime redundant data storage has not be a pratical undertaking. Over the past few months, however, there has been some good developments within the realtime data replication field and we hope to launch multiple redundant servers at this level once that technology stabilises.

Meanwhile, this server is supported with battery backed-up RAID controllers that ensure that the main cause of server failure (hard drive faults) is guarded against as much as possible. Your data is also backed up on a nightly basis to a separate machine to be doubly sure.

Offline Servers
If you do see a red light you can rest assured we will be informed immediately. Our systems are all fully automated and continually check each other for availability. The instant a problem is detected that individual server is removed from the cluster and service continues. Servers will have routine maintenance performed on them from time to time and you will always be warned if any maintenence causes outages (but not if it will not affect overall service functionality).

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