Frequently Asked Questions
- About our accounts
- About Our Accounts
- About our accounts
- Email Account How-Tos
- How do I renew a FREE subscription?
- How do I automatically forward my emails to another account?
- How do I see how much of my email quota I am using, and where?
- How do I change my email address or username?
- How do I upgrade my account?
- How do I renew my existing subscription?
- How do I use multiple identities?
- How do I set up email filters?
- Email account user guides
- Email Client Guides
- Glossary
- Most Common Questions
- How do I set up an Out of Office automated response?
- What is the total maximum file size an email attachment can be?
- Phone Support
- Aliases
- How do I set up/manage my aliases?
- How can I archive my emails for safekeeping or transfer?
- Apple Mail App Setup Guide
- Apple Mail Client Guide
- Outlook Setup Guide
- I can't send/receive emails from my mail client/phone.
- How do I Block or mark an email address as safe?
- Tips and information
- Troubleshooting
Service News
Updated 124 days agoIssue with sending and forwarding to Yahoo email addresses
14:49 on 26th Jan
We are currently experiencing problems with our email services. Some emails sent to Yahoo servers are being deferred. This may include sent emails as well as forwarded emails. We are investigating this problem and working to resolve it as quickly as possible. We apologise for the inconvenience. We will provide an update once this problem is resolved.
We have received a response from Yahoo with confirmation that this problem has been resolved. The email queue is steadily reducing and our service should be back to normal soon.
The email queue has cleared and our service is back to normal. We’ll continue monitoring in case Yahoo makes any further policy changes.
Server Maintenance - Monday July 7th 2025
11:55 on 07th Jul
We will be performing some server maintenance starting today, planned for the next few days.
Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption and performance degradation.