How can we help you?

Back to Help Topics

How do I close my account?

Whilst paid/trial accounts will simply be downgraded to the free webmail service if no form of renewal is made, you can request a full cancellation of the account with permanent deletion of all email data.

Such cancellations can be requested by contacting the helpdesk from your registered account or alternative email address.

Service News

Updated 45 days ago

Server Maintenance - Thursday 18th August 2016

15:21 on 17th Aug

Dear Members,

We will be performing some maintenance on the servers starting at 10:00am BST on Thursday 18th August.
The maintenance will take several hours to complete.

The service will remain available during maintenance, but there may be a few brief periods where connections to the servers fail. These should only last a few seconds whilst services are stopped on one server and started on another.

Webmail Stability Restored

16:42 on 13th Jun

We have had reports from a number of users that a small number of webmail accounts have been behaving unexpectedly, with symptoms including:

- Attachments not being sent.

- Only one of multiple attachments being sent.

- Preferences/Options not saving.

We are happy to report that these issues have now been addressed and fixed and all webmail accounts should now function as expected.

If you are still encountering any of the above issues with your webmail account then please contact help@aluminati.net with a description of the issue.