How can we help you?
How do I close my account?
Whilst paid/trial accounts will simply be downgraded to the free webmail service if no form of renewal is made, you can request a full cancellation of the account with permanent deletion of all email data.
Such cancellations can be requested by contacting the helpdesk from your registered account or alternative email address.
Service NewsUpdated 4 hours ago
[Resolved] Server Timeouts
09:58 on 30th Nov
We are receiving reports that some users are experiencing timeout or general server errors when trying to access their webmail inbox. This appears to be due to an issue on one of our internal servers, and our team are currently investigating.
Please accept our apologies for any inconvenience caused - if you have any further questions or queries, then please don't hesitate to contact our support team at email@example.com
Update 11:14am: Affected users should now be back to normal - however, load times may be slightly slower than usual for a short period.
Director’s Report (25/Nov/2015): Inbound Email Server Failure
19:37 on 25th Nov
Dear Members - a server failure on Monday evening has resulted in an unrecoverable partition that has caused a limited amount of data loss. We have taken mitigating steps and the full report is available.