How can we help you?
How do I close my account?
Whilst paid/trial accounts will simply be downgraded to the free webmail service if no form of renewal is made, you can request a full cancellation of the account with permanent deletion of all email data.
Such cancellations can be requested by contacting the helpdesk from your registered account or alternative email address.
Service NewsUpdated 49 days ago
Mail server issue
15:20 on 29th Jul
[15.19] We are currently investigating an issue with one of our mail servers that will be affecting the service for around 25% of our members. Updates to follow.
[15.24] The mail server in question is now being rebooted, and the data stores synchromised.
[15.26] Everything is now running normally and access should be restored. However we will continue to monitor the service while it stabilises.
Server Maintenance - 25-July 2014 [COMPLETED]
16:47 on 25th Jul
We will be performing some maintenance on one of the servers tonight at 10pm BST.
There may be a short loss of connectivity to web services as the server is taken offline and the services switched onto another server in the cluster.
We do not expect the loss of service to last more than a few minutes.
We apologise for the inconvenience that this may cause.
Maintenance has been completed.