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How do I close my account?

Whilst paid/trial accounts will simply be downgraded to the free webmail service if no form of renewal is made, you can request a full cancellation of the account with permanent deletion of all email data.

Such cancellations can be requested by contacting the helpdesk from your registered account or alternative email address.

Service News

Updated 6 days ago

[Resolved] Issue with logins and sending/receiving emails

10:29 on 16th Apr

[10:29] We are aware of an issue with the database server that is preventing logins and email delivery. We are working to find the cause and will update as soon as we can with more information.

[10:48]  We are working as fast as possible to find the cause of the database server issue and will continue to post updates as we have them.

[11:06] The service has now been restored and appears to be stable. We are running final checks and will continue to monitor the situation. Please accept our sincere apologies for any inconvenience caused. If you continue to have issues, please contact us at help@aluminati.net.

[RESOLVED] Issues with logging in and sending emails

10:54 on 15th Apr

[10:54] We are aware of a problem since around 10:33 that is affecting the ability to log in and send emails from email clients. It looks to be to do with a database server. We are investigating now and hope to restore access as soon as possible. Another update will be provided soon.

 

[11:05] As of 10:58 the service is restored and we are continuing to monitor the situation. Please accept our sincere apologies for any inconvenience caused.