How can we help you?
How do I close my account?
Whilst paid/trial accounts will simply be downgraded to the free webmail service if no form of renewal is made, you can request a full cancellation of the account with permanent deletion of all email data.
Such cancellations can be requested by contacting the helpdesk from your registered account or alternative email address.
Service NewsUpdated 37 days ago
Mail store down [Resolved]
15:45 on 01st Jun
[15:44] A mail store has gone offline. We are working to restore access now. It will be affecting around 25% members when trying to access email accounts. Next update as soon as possible.
[16:09] The mail store is being rebooted along with another server which was not communicating with it properly.
[16:17] Service has been restored. We are running checks and will continue to monitor the situation. You should now be able to access your email accounts if you had issues.
If you are still experiencing problems please email email@example.com and we will be happy to assist you.
Alias Logon Access Restored
00:26 on 21st May
Dear members - please be advised that as of this evening we have restored username alias access to client logins for any EXISTING account registered on or before 21/May/2015. We will be asking everyone to update settings over the coming weeks to use their actual email address as their login username but for now this should ensure any ongoing connection problems are resolved. Thank you for your patience whilst we have addressed this issue.