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How do I close my account?

Whilst paid/trial accounts will simply be downgraded to the free webmail service if no form of renewal is made, you can request a full cancellation of the account with permanent deletion of all email data.

Such cancellations can be requested by contacting the helpdesk from your registered account or alternative email address.

Service News

Updated 21 days ago

SMTP & Email Client Issues

16:28 on 15th Apr

We have just completed a server migration that has been in the works for the last year. Whilst we have tried to keep our members up to date with the changes we note that some remain unclear on how the new servers require authentication. 

Please find below the most up to date instructions for connecting your email client for both inbound and outbound email. 

 

INCOMING EMAIL (IMAP or POP)


IMAP (Recommended)

Server:  mail.secure.aluminati.net (Port:  993)
Username:  <FULL EMAIL ADDRESS> (N.B. It is not sufficient to use only the username bit before the @-sign)
Security: STARTTLS (or SSL/TLS if available)
Authentication:  Password (or select "My server requires authentication" if Outlook)

 

POP (Not Recommended)

Server: mail.secure.aluminati.net (Port: 110)
Username: <FULL EMAIL ADDRESS> (N.B. It is not sufficient to use only the username bit before the @-sign)
Security: STARTTLS
Authentication:  Password (or select "My server requires authentication" if Outlook)

 

OUTGOING EMAIL (SMTP)

Server: mail.secure.aluminati.net (Port: 587, if that fails try 465) 
Username: <FULL EMAIL ADDRESS> (N.B. It is not sufficient to use only the username bit before the @-sign)
Security: STARTTLS
Authentication:  Password (or select "My server requires authentication" if Outlook)

 

If needed, you can use a page that we created in May to remind yourself of your primary email.

 

Most Common Problems

  1. Many people fail to use their full email address as the username. If your email is jane.smith@email.com then you have to enter this full email address. "jane.smith" is NOT sufficient to connect to the server. 
  2. Double check your mail server name is correct. We recommend using the secure server mail.secure.aluminati.net. 
  3. Make sure your ports are correct. For SMTP, if 587 does not work then try 465
  4. Certain devices such as iPhones are a bit buggy at applying changed settings. In the first instance you may try restarting the device. If that doesn't work we would recommend removing your email account entirely and re-entering the account with the above correct settings. 
  5. If you are using Outlook then please ensure that your “Outgoing Server” settings specifies your email address and password (rather than selecting “Use same settings as my incoming mail server”):

 

If you are still encountering issues with your mail client after making the changes above then please contact help@aluminati.net and we will investigate further. Any information about specific error messages will always be helpful.

Emergency Maintenance - Tonight 12/APR/2016 23:00 BST [Completed]

10:47 on 12th Apr

Dear Members - please note that some emergency maintenence is required to a database. This should be largely non-impacting but may may cause a couple of momentary drop outs. This is scheduled for 23:00 BST tonight. We will keep you updated via Twitter. Thank you for bearing with us whilst we complete this essential work.