How can we help you?
How do I close my account?
Whilst paid/trial accounts will simply revert to a free of charge state if no form of renewal is made, you can request a full cancellation of the account with permanent deletion of all email data.
Such cancellations can be requested by contacting the helpdesk from your registered account or alternative email address.
Service NewsUpdated 20 days ago
Server Security Certificate Update
16:36 on 20th Feb
The security certificates were updated recently and, for some members, an 'Invalid Certificate' warning is being displayed.
This is caused by the server name in the account settings not matching the certificate.
When using a secure connection, a server name of 'mail.secure.aluminati.net' should be used.
Using 'mail.pidgeme.com' (or 'imap.pidgeme.com' etc.) with secure settings will generate the 'Invalid Certificate' warning.
If you are experiencing this warning, please make sure that your server name setting is 'mail.secure.aluminati.net'.
For further assistance please contact the helpdesk.
Mail Gateway Maintenance commencing 14-Feb-2014 [Updated 19th Feb]
16:36 on 13th Feb
We will be performing some maintenance on our mail gateways in preparation for some upcoming improvements and upgrades. Maintenance will begin tomorrow evening (14th Feb) and will continue into next week.
There should be little to no impact on the service whilst the maintenance takes place, but some members might experience connection issues for a few seconds whilst the cluster compensates when a server is taken offline. Steps will be taken to minimise the chances of this occurring.
[Update - 19th Feb]
We will shortly be performing an update to the spam filters which will improve its ability to filter out spam.
Members with low thresholds in their anti-spam settings may wish to monitor their junk folders in case borderline emails which would have previously been marked as clean, are now marked as spam.