How can we help you?
How do I close my account?
Whilst paid/trial accounts will simply be downgraded to the free webmail service if no form of renewal is made, you can request a full cancellation of the account with permanent deletion of all email data.
Such cancellations can be requested by contacting the helpdesk from your registered account or alternative email address.
Service NewsUpdated 3 days ago
Service issue [Resolved]
21:33 on 01st Mar
Dear members we are investigating a service issue affecting email access. Will be posting regular updates on our Aluminatinews twitter. Apologies for the interruption. We are working to restore service asap.
21:30: Service has been restored.
Login issues [Resolved]
14:52 on 24th Feb
[14:52] There is a problem with logins at the moment affecting both email clients and webmail. We are investigating now and will post an update as soon as we have more information.
[15:07] We have been able to isolate the issue, and can confirm that logins are now working for both email clients and webmail. We are continuing the monitor the service, and thank you for your patience. Please accept our sincere apologies for the inconvenience caused.