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How do I close my account?

Whilst paid/trial accounts will simply be downgraded to the free webmail service if no form of renewal is made, you can request a full cancellation of the account with permanent deletion of all email data.

Such cancellations can be requested by contacting the helpdesk from your registered account or alternative email address.

Service News

Updated 14 days ago

Webmail Stability Restored

16:42 on 13th Jun

We have had reports from a number of users that a small number of webmail accounts have been behaving unexpectedly, with symptoms including:

- Attachments not being sent.

- Only one of multiple attachments being sent.

- Preferences/Options not saving.

We are happy to report that these issues have now been addressed and fixed and all webmail accounts should now function as expected.

If you are still encountering any of the above issues with your webmail account then please contact help@aluminati.net with a description of the issue.

SMTP & Email Client Issues

16:28 on 15th Apr

We have just completed a server migration that has been in the works for the last year. Whilst we have tried to keep our members up to date with the changes we note that some remain unclear on how the new servers require authentication. 

Please find below the most up to date instructions for connecting your email client for both inbound and outbound email. 

 

INCOMING EMAIL (IMAP or POP)


IMAP (Recommended)

Server:  mail.secure.aluminati.net (Port:  993)
Username:  <FULL EMAIL ADDRESS> (N.B. It is not sufficient to use only the username bit before the @-sign)
Security: STARTTLS (or SSL/TLS if available)
Authentication:  Password (or select "My server requires authentication" if Outlook)

 

POP (Not Recommended)

Server: mail.secure.aluminati.net (Port: 110)
Username: <FULL EMAIL ADDRESS> (N.B. It is not sufficient to use only the username bit before the @-sign)
Security: STARTTLS
Authentication:  Password (or select "My server requires authentication" if Outlook)

 

OUTGOING EMAIL (SMTP)

Server: mail.secure.aluminati.net (Port: 587, if that fails try 465) 
Username: <FULL EMAIL ADDRESS> (N.B. It is not sufficient to use only the username bit before the @-sign)
Security: STARTTLS
Authentication:  Password (or select "My server requires authentication" if Outlook)

 

If needed, you can use a page that we created in May to remind yourself of your primary email.

 

Most Common Problems

  1. Many people fail to use their full email address as the username. If your email is jane.smith@email.com then you have to enter this full email address. "jane.smith" is NOT sufficient to connect to the server. 
  2. Double check your mail server name is correct. We recommend using the secure server mail.secure.aluminati.net. 
  3. Make sure your ports are correct. For SMTP, if 587 does not work then try 465
  4. Certain devices such as iPhones are a bit buggy at applying changed settings. In the first instance you may try restarting the device. If that doesn't work we would recommend removing your email account entirely and re-entering the account with the above correct settings. 
  5. If you are using Outlook then please ensure that your “Outgoing Server” settings specifies your email address and password (rather than selecting “Use same settings as my incoming mail server”):

 

If you are still encountering issues with your mail client after making the changes above then please contact help@aluminati.net and we will investigate further. Any information about specific error messages will always be helpful.