How can we help you?
How do I close my account?
Whilst paid/trial accounts will simply revert to a free of charge state if no form of renewal is made, you can request a full cancellation of the account with permanent deletion of all email data.
Such cancellations can be requested by contacting the helpdesk from your registered account or alternative email address.
Service NewsUpdated 7 days ago
The Heartbleed Bug: ALL CLEAR
03:45 on 10th Apr
Dear Members - you may have heard about this Heartbleed bug that affects vast numbers of servers on the internet including the likes of Yahoo, Google and Amazon. We can confirm that your Aluminati service is NOT vulnerable and that your personal information stored with us has not been at risk.
However, if you are using the same password for your account here as you do with other affected services, it is advised to change your password in case it was compromised on another service.
Because of cases like this you should really be using different passwords for every service you use. This sounds impossible to manage but there are now some good (free) solutions such as LastPass that make this level of security feasible.
Outage report for 31/3/14
14:56 on 02nd Apr