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These contact details are for technical service issues only. The helpdesk team operate in English.

To help you solve common issues quickly we have a number of help guides available. Please click on the list below to select from our most frequently asked questions:

 

If you are still unable to resolve your issue or have any other questions please complete the Contact Us form below, describing your issue in detail and a member of our Helpdesk Team will get back in touch.

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Service News

Updated 71 days ago

Server Maintenance - Wed March 13 to Fri March 22

10:25 on 12th Mar

Dear members,

We will be performing maintenance on the servers between Wednesday March 13th and Friday March 22.

Services should remain available during this time, however, there may be a few moments of disruption as servers are taken offline and services fail over.

Server Maintenance - starting Sat Feb 16th at 18:00GMT

10:57 on 14th Feb

Dear members,

We will be performing some server maintenance starting at 18:00GMT on Sat Feb 16th and finishing at 06:00GMT on Mon Feb 18th.

Services will remain available during the maintenance window, but some minor disruption is to be expected.