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Service News

Updated 133 days ago

An Update on our Email for Life Security and Older Email Clients

14:21 on 16th Sep

We previously announced in May that we were making some changes to our Email for Life security settings and how it may affect those of you who use older email clients to access your messages. To enable users with older clients to have continued service for a period of time, we reverted the changes but noted that we would continue rolling out these required security changes later this year.
 
In the first week of October, we will be fully rolling out these security changes to all Email for Life services. We would urge all our Email for Life customers to update your operating systems and email clients to the latest versions to guarantee future compatibility.
 
As a guide, the following email client versions and later should be considered the minimum requirements:
 
Outlook 2003 on Windows 8.1
Outlook 2016 on OSX 10.11
MacMail on OSX 10.12
Mail on iOS 11
Mail on Android 5
 
For the technical among you, if your email client supports TLS version 1.2 you should see no disruption to your service via an email client.
 
If you require any support on this matter or have any questions, please send a message to our Helpdesk support team via the normal support routes available through your Email for Life service.
 
Thank you.

Changes to our Email for Life Security Regarding Email Clients

16:46 on 10th May

Due to recent updates to the security settings of our Email for Life servers, some users may have noticed that their emails via an email client (Outlook, Thunderbird, etc.) were not accessible. In many cases, this is due to the age of the email client being used as some older email clients do not support a level of security that is now required.
 
To allow affected users to be able to access their emails, we will shortly be reverting some of the recent security changes to allow older email clients to continuing accessing emails. Please note this change will only be in place for the next three months. We would urge all of our Email for Life customers to update your operating systems and email clients to the latest versions to guarantee future compatibility.
 
As a guide, the following email client versions and later should be considered the minimum requirements:
 
Outlook 2003 on Windows 8.1
Outlook 2016 on OSX 10.11
MacMail on OSX 10.12
Mail on iOS 11
Mail on Android 5
 
For the technical among you, as long as your email client supports TLS version 1.2 you should see no disruption to your service via an email client.
 
Thank you.