Cookie Policy

By accessing and using our website you are agreeing to our Cookie Policy. Please read this policy so you know what we are doing with your information. This cookie policy was last updated on 29th May 2023.

For more information, including how to control your cookies, see the Information Commissioner's Office website: https://ico.org.uk/for-the-public/online/cookies/.

About Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

These cookies are required for the website to function as intended.

Deleting Cookies

You can delete cookies you don't want by following the instructions appropriate for your browser here.

Types of Cookie

Our cookies are required for the site to function. Each one that you may encounter during your visit is listed below along with its purpose.

Functional Cookies

These cookies are used to enable core site functionality. Without these, you will be unable to login and use the service features.

ANGFRMWK-2S	Session cookie. Required for you to login.
ANGFRMWK-2SA	Session cookie. Required for you to login.
ANGSERVERID	This cookie is part of our webserver load balancing system. Without it, you may be asked to login again or encounter issues using certain features of the site.
ANG-NO-MINIFY	A cookie that may sometimes appear that allows our development team to more easily debug code.
ANGLANGUAGE	Used to store your language preference. The site will default to English if not present.
ANG-WEBMAIL	Webmail Only: A session cookie, used by webmail.
key	Webmail Only: Used to enable access to your account.
squirrelmail_language	Webmail Only: Sets the language to display.

3rd Party Cookies

We do use a few carefully selected 3rd party services for the purpose of enhancing, and improving our understanding of, user experience. All such data collected is anonymised and never shared.

__utm, _insp, _g*	We use cookies to track anonymous visitor data using partners such as Google Analytics to assess traffic flows and analyse heatmap interactions with our site to improve user experience.

As a user you may opt out of the process Google Analytics uses to collect traffic log data (should your web browser be compatible). Google provides a browser add-on that enables a user to opt out of receiving Google Analytics cookies - http://tools.google.com/dlpage/gaoptout

Service News

Updated 13 days ago

Problems reported sending emails via Gmail account

14:01 on 10th Jan

We are aware of an issue affecting some users sending emails using a Gmail account when changing the 'Send As' address to the service email address. As the emails are not being sent via our servers they do not include a DKIM signature, which can result in failed authentication checks. This can then result in the receiving server rejecting the email or marking it as spam.This can be resolved by sending emails via our servers using one of the following methods:

Send emails using our Webmail program
Add your service email address to Gmail using SMTP

Please note: SMTP is not included with Free Webmail accounts.You can check which of our email packages you are using by logging into your account and going to the My Account page (see button in the top right of Webmail)If you wish to, you are can upgrade an account so that includes SMTP by please doing the following:

Go to the My Account page
Click See Upgrades, select a package or bolt on and proceed to checkout.

If you have any questions or need any assistance, please feel free to contact our Helpdesk at help@aluminati.net and we will be happy to help.

Spam/Phishing email warning

13:31 on 14th Nov

We have been notified about a new spam/phishing email. This email has the subject 'Mail Deactivation Alert' and states 'unconfirmed emails will be closed due to the new privacy security update' It includes an 'Upgrade Now' link to avoid account closure.

This is not a legitimate email from the university or the support team which manages your email service.

Please do not follow any of the instructions or click the link in this email

If you have not followed any of the instructions or clicked on a link in this email, please feel free to delete the email. If you have, as a precaution, we recommend you immediatly change your password and run a virus scan on your device.

Should you need any support please contact our helpdesk team at help@aluminati.net who will be happy to help.

You can also check our guide on identifying scam and phishing emails here: https://www.pidgeme.com/content/help/help.php?showarticle=6232

Please be assured that our system administrators are constantly working on preventing such emails as part of their ongoing email security efforts.

If you are ever unsure about the legitimacy of an email, please contact our helpdesk at help@aluminati.net who will be happy to check it for you.