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I don't think I am receiving any emails.

If an email that you are expecting has not arrived in your inbox, there are several steps you can follow in order to determine the cause:

  • Check the junk & trash folders: Sometimes emails may be flagged as spam by mistake. If you have not received an email to your inbox, you can check the junk and trash folders of your account. If the email is in one of these folders, you may wish to add the address to your Whitelist. You can find out more about whitelisting an email in our help guide here.
  • Check if your account is set to auto-forward: If your Account is has been set up with a forwarding address, any emails you receive may be automatically sent on to another address and not kept within your inbox. For a guide on forwarding and how to find these settings, please see our help guide here.
  • Confirm that the sender has used the correct address: Please double check that the sender of the email has used your correct email address to send to. The address sent to must match your email address, or it will not reach your account. You may also wish to confirm if the sender received a bounce message or not.
If you can't find an email that you were expecting to be delivered to your inbox, please contact our helpdesk at help@aluminati.net with as much detail as possible about the email.

Please include details of your Email Address, the sending email address, and the Date/Time the email was sent. We will be able to check our server logs for details of what happened to the email. 

Service News

Updated 68 days ago

Problems sending emails

08:47 on 12th Jun

We are aware of a problem which has resulted in emails sent from our accounts being bounced back to the sender. 
 
We are in the process of investigating this problem and will add a further update once this problem has been resolved. We apologise for any inconvenience this problems is causing
 
Update
 
The problem sending emails was the result of some of our IP addresses to be listed by Spamhaus. This issue has now been resolved, and the listings have been removed.
 
Spamhaus is a widely used email reputation and blocklist service that many mail providers use to help identify and filter spam.
 
Please be aware that some users may still experience occasional bounces from mail servers that are using Spamhaus data downloaded while the IPs were listed. These servers will stop rejecting messages once they refresh their Spamhaus data. As a result, some bounces may continue for a short period after the delisting, depending on each recipient mail server's update schedule.

Issue with sending and forwarding to Yahoo email addresses

14:49 on 26th Jan

We are currently experiencing problems with our email services. Some emails sent to Yahoo servers are being deferred. This may include sent emails as well as forwarded emails. We are investigating this problem and working to resolve it as quickly as possible. We apologise for the inconvenience. We will provide an update once this problem is resolved.
 
We have received a response from Yahoo with confirmation that this problem has been resolved. The email queue is steadily reducing and our service should be back to normal soon.
 
The email queue has cleared and our service is back to normal. We’ll continue monitoring in case Yahoo makes any further policy changes.