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My email forwarding is not working.

If you have set up email forwarding on your account, and emails are not being forwarded on as expected, there are a number of settings to check to ensure that emails will be delivered:

  •  Is the forwarding address correct? You can log in to your Account and go to your Forwarding options to check that the settings and forwarding address have been set up correctly. It is important to double check that the forwarding address has been entered correctly.
  • Check the junk & trash folders of the receiving Account: Sometimes emails may be flagged as spam by mistake. If you are not receiving forwarded emails, you can check the junk and trash folders of the account that is being forwarded to. If the forwarded emails are in one of these folders, you will need to check the spam settings of the account.
  • Email delays: If there are any server issues, this could be causing a delay in any Emails being forwarded on. To check if there are any current server issues, you can find our service news at https://twitter.com/aluminatinews

Forwarding to a Gmail account

If you have set your pidgeme.com account to forward on to a Gmail address, you may find there is an issue with any test messages you are sending.

When sending a test email to check your email forwarding, it is best to use an account other than your Gmail address. This is because Gmail sees the test email being sent from it already, and when this is forwarded back to the Gmail address, it will store it in another folder and not the Inbox.

You may find your forwarded test messages can be found in the All Mail folder.

Further steps

If you can't find an email that you were expecting to be forwarded, please contact our helpdesk at help@aluminati.net with as much detail as possible about the email.

Please include details of your Email Address, the address you are forwarding to, and provide some details of emails that have not been forwarded. If you include the Subject and the Date/Time the emails were sent, we will be able to check our server logs for details of what happened to the emails.

Service News

Updated 164 days ago

Server Maintenance - Monday 13th November

13:22 on 13th Nov

We will be performing some server maintenance between 21:00 and 23:00(GMT) tonight. 
Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption.

Old Webmail Removal

11:50 on 09th Nov

Dear Email User, 
 
You may be aware that your Email for Life service currently has two different webmail interfaces, simply known as 'old webmail' and 'new webmail'.
 
Introduced in 2018, the newer webmail platform features better support for mobile devices and modern browser features. We pledged at the time to run the two services alongside one another for as long as possible to give existing members plenty of time to make the transition.
 
Five years later and we are now ready to permanently close Old Webmail, planned for 5th February 2024.
 
This does not affect your email account itself, only the webmail interface you use to access your account within your browser. Your emails, folders and any filters you have set up remain exactly as they are. Similarly, if you use a POP or IMAP email client to access your email, there are also no changes required.
 
If you haven't already made the switch to new webmail platform, please log in to the service before 5th February 2024 and your address book will be migrated over automatically.
 
How to access New Webmail
1. Log into your account
 
2. Go to the My Account page
 
3. Within the Email Accounts tab, you will be options for Old Webmail (which is being removed) and Webmail. Click on the Webmail button 
 
4. Next time you login you will be directed to your New Webmail inbox
 
If you have any questions or need any assistance, please do not hesitate to contact us at help@aluminati.net.