How can we help you?

Back to Help Topics


When setting up your Account on an email program or app, you may be asked to set the SSL or TLS settings. These are detailed below. You can view what these settings need to be for your account in our client set up guides here.

SSL stands for Secure Sockets Layer.

SSL (Secure Sockets Layer) is a standard security technology for establishing an encrypted link between a web server and a browser.

This ensures that all data passed between the server and browser remains private. SSL is used by millions of websites to protect online transactions with their customers.

TLS stands for Transport Layer Security.

TLS is a successor to SSL, and is now being recommended for use instead of its predecessor. However, you can still use SSL if you wish.


If you have any questions about SSL/TLS, please contact our helpdesk at

Service News

Updated 230 days ago

Server Maintenance 18th June 07:00 BST

12:11 on 12th Jun

We have been informed by our data centre that they will be preforming some power tests on the 18th June 07:00 BST for approximately four hours. During this time there is a risk of our service going down on all platforms. We are currently taking measures to for this scenario.

Server Maintenance - Wed March 13 to Fri March 22

10:25 on 12th Mar

Dear members,

We will be performing maintenance on the servers between Wednesday March 13th and Friday March 22.

Services should remain available during this time, however, there may be a few moments of disruption as servers are taken offline and services fail over.