How can we help you?
How do I use multiple identities?
Multiple identities are a way to configure your account to send from the Email Aliases you have set up on your Account. For more details on setting up Aliases, please see our help guide here.
To set up Multiple Identities on your account, follow the steps below.
Any time you add an Alias to your Account, it will automatically be set up as a new Identity. You can check and edit your Identities by following the steps below:
- Go to Settings found in the top right hand of the screen.
- Go to the Identities section.
- Click on the Email Address you wish to update. This will show the settings that you can edit to set up your Identity.
If you have any issues setting up an Identity, please contact our helpdesk at help@aluminati.net
Service News
Updated 7 days agoIssue with sending and forwarding to Yahoo email addresses
14:49 on 26th Jan
We are currently experiencing problems with our email services. Some emails sent to Yahoo servers are being deferred. This may include sent emails as well as forwarded emails. We are investigating this problem and working to resolve it as quickly as possible. We apologise for the inconvenience. We will provide an update once this problem is resolved.
Server Maintenance - Monday July 7th 2025
11:55 on 07th Jul
We will be performing some server maintenance starting today, planned for the next few days.
Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption and performance degradation.