How can we help you?
Back to Help Topics
How can I archive my emails for safekeeping or transfer?
If you want to archive 1 messages at a time
This method can be used to archive one email at a time
- Log into Webmail and select the email you would like to archive
- Then click on More and select Download (.eml)
- The email will then be downloaded to a file on your device
If you want to archive more than 100 messages at a time (This option is only available for paid accounts)
(This method is best if you want to archive more than 100 messages at a time, and is generally recommend as a much more convenient way of downloading emails to your computer.)
Set up a mail client (such as Outlook, Thunderbird, or Mac Mail) to connect with your account via IMAP. If you are not sure how to do this, this article will help you.
Once you have your email account set up, just drag and drop the chosen messages to a local folders file on your computer. At this point you will want to make sure your computer is backed up, as those files will no longer be on our servers.
Service News
Updated 30 days ago
Issue with sending and forwarding to Yahoo email addresses
14:49 on 26th Jan
We are currently experiencing problems with our email services. Some emails sent to Yahoo servers are being deferred. This may include sent emails as well as forwarded emails. We are investigating this problem and working to resolve it as quickly as possible. We apologise for the inconvenience. We will provide an update once this problem is resolved.
We have received a response from Yahoo with confirmation that this problem has been resolved. The email queue is steadily reducing and our service should be back to normal soon.
The email queue has cleared and our service is back to normal. We’ll continue monitoring in case Yahoo makes any further policy changes.
Server Maintenance - Monday July 7th 2025
11:55 on 07th Jul
We will be performing some server maintenance starting today, planned for the next few days.
Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption and performance degradation.