How can we help you?
How do I set up an Out of Office automated response?
If needed, you can set up an Out of Office autoreply for your account. This is useful for alerting anyone emailing you that you are currently not able to access your Emails. See below for how to set this up in Webmail
Webmail
To set up an Out of Office autoreply using Webmail, simply log in to your webmail account and Follow the steps below:
- Go to Settings found in the top right hand of the screen.
- Go to the Out of Office section.

- Here you can add a Subject and Body text of the auto response you would like (just like a normal email). The Subject will be the subject for the Email, and the Body will be the main email message.
- In the Start Time and End Time boxes, you can set the dates and times you want the Autoreply to be active between. Clicking on these boxes will bring up a small calendar/time list for you to select from.


- The Send auto-reply when email is sent to... allows you to specify which alias on your account you want the auto reply to work for. For more about Aliases, you can read our help guide here.
- Status allows you to turn the autoreply on and off.
- When you have finished creating or editing your auto response, click the Save button at the bottom.
If you have any further issues setting up a automated response, please contact our helpdesk at help@aluminati.net
Service News
Updated 30 days agoIssue with sending and forwarding to Yahoo email addresses
14:49 on 26th Jan
We are currently experiencing problems with our email services. Some emails sent to Yahoo servers are being deferred. This may include sent emails as well as forwarded emails. We are investigating this problem and working to resolve it as quickly as possible. We apologise for the inconvenience. We will provide an update once this problem is resolved.
We have received a response from Yahoo with confirmation that this problem has been resolved. The email queue is steadily reducing and our service should be back to normal soon.
The email queue has cleared and our service is back to normal. We’ll continue monitoring in case Yahoo makes any further policy changes.
Server Maintenance - Monday July 7th 2025
11:55 on 07th Jul
We will be performing some server maintenance starting today, planned for the next few days.
Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption and performance degradation.
