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SMTP is short for Simple Mail Transfer Protocol. This is the process most systems use of sending emails between servers.

SMTP access is provided by some of our paid Packages so that your email account can be set up on an email program or app (such as Outlook, Thunderbird or a mobile phone).

You can check to see if your account has access to SMTP by logging in to the My Account dashboard. If you click on Email Accounts on the left, you will see details of your email account and what Package it is currently using. It will also list if your account has access to IMAP/POP/SMTP.

You can find detailed guides for setting up your email account on an email program or app here.


If you have any questions about SMTP, please contact our helpdesk at

Service News

Updated 230 days ago

Server Maintenance 18th June 07:00 BST

12:11 on 12th Jun

We have been informed by our data centre that they will be preforming some power tests on the 18th June 07:00 BST for approximately four hours. During this time there is a risk of our service going down on all platforms. We are currently taking measures to for this scenario.

Server Maintenance - Wed March 13 to Fri March 22

10:25 on 12th Mar

Dear members,

We will be performing maintenance on the servers between Wednesday March 13th and Friday March 22.

Services should remain available during this time, however, there may be a few moments of disruption as servers are taken offline and services fail over.