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How do I change my email address or username?

If your personal details have changed (for example, after getting married), you may wish to change your email address to reflect this.

Before looking at altering your primary address though, you might consider adding or using one of your aliases as an extra email address. This can be useful if you would like to retain your old address in case you are still contacted on it.

If you would like to set up an Alias for your account, you can find a help guide that goes in to the details of this here.

Email Address Change

If you still wish to update your email address, please contact our helpdesk from your alternative email account with details of what you would like it changed to. You can contact our helpdesk at help@aluminati.net

After we start the process, it will take 24 hours before it is switched over. Once it is completed, a temporary alias of your old address will be automatically created for 30 days to give you a chance to inform your contacts about your new one.

You will receive an automatic email confirmation at the start, and the next day when it completes.

PLEASE NOTE: If you already own the email address in question as an alias but wish to use it as your primary account, then the alias will need to be changed or removed before we can begin, as the system will not allow use of an address that is already in use.  

Emails sent to your alias address during these 24 hours will bounce back to the sender.

Username Change

The procedure for changing your username is the same as for your email address, except the change is immediate rather than taking place the next day. It has no effect on your email address. Please contact our helpdesk at help@aluminati.net if you would like to change your Username.

Service News

Updated 138 days ago

Server Maintenance - Monday 13th November

13:22 on 13th Nov

We will be performing some server maintenance between 21:00 and 23:00(GMT) tonight. 
Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption.

Old Webmail Removal

11:50 on 09th Nov

Dear Email User, 
 
You may be aware that your Email for Life service currently has two different webmail interfaces, simply known as 'old webmail' and 'new webmail'.
 
Introduced in 2018, the newer webmail platform features better support for mobile devices and modern browser features. We pledged at the time to run the two services alongside one another for as long as possible to give existing members plenty of time to make the transition.
 
Five years later and we are now ready to permanently close Old Webmail, planned for 5th February 2024.
 
This does not affect your email account itself, only the webmail interface you use to access your account within your browser. Your emails, folders and any filters you have set up remain exactly as they are. Similarly, if you use a POP or IMAP email client to access your email, there are also no changes required.
 
If you haven't already made the switch to new webmail platform, please log in to the service before 5th February 2024 and your address book will be migrated over automatically.
 
How to access New Webmail
1. Log into your account
 
2. Go to the My Account page
 
3. Within the Email Accounts tab, you will be options for Old Webmail (which is being removed) and Webmail. Click on the Webmail button 
 
4. Next time you login you will be directed to your New Webmail inbox
 
If you have any questions or need any assistance, please do not hesitate to contact us at help@aluminati.net