How can we help you?

Back to Help Topics

How do I change my email address or username?

If your personal details have changed (for example, after getting married), you may wish to change your email address to reflect this.

Before looking at altering your primary address though, you might consider adding or using one of your aliases as an extra email address. This can be useful if you would like to retain your old address in case you are still contacted on it.

If you would like to set up an Alias for your account, you can find a help guide that goes in to the details of this here.

Email Address Change

If you still wish to update your email address, please contact our helpdesk from your alternative email account with details of what you would like it changed to. You can contact our helpdesk at

After we start the process, it will take 24 hours before it is switched over. Once it is completed, a temporary alias of your old address will be automatically created for 30 days to give you a chance to inform your contacts about your new one.

You will receive an automatic email confirmation at the start, and the next day when it completes.

PLEASE NOTE: If you already own the email address in question as an alias but wish to use it as your primary account, then the alias will need to be changed or removed before we can begin, as the system will not allow use of an address that is already in use.  

Emails sent to your alias address during these 24 hours will bounce back to the sender.

Username Change

The procedure for changing your username is the same as for your email address, except the change is immediate rather than taking place the next day. It has no effect on your email address. Please contact our helpdesk at if you would like to change your Username.

Service News

Updated 230 days ago

Server Maintenance 18th June 07:00 BST

12:11 on 12th Jun

We have been informed by our data centre that they will be preforming some power tests on the 18th June 07:00 BST for approximately four hours. During this time there is a risk of our service going down on all platforms. We are currently taking measures to for this scenario.

Server Maintenance - Wed March 13 to Fri March 22

10:25 on 12th Mar

Dear members,

We will be performing maintenance on the servers between Wednesday March 13th and Friday March 22.

Services should remain available during this time, however, there may be a few moments of disruption as servers are taken offline and services fail over.