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What does 'Manual Verification' mean, and how long do I have to wait?

Manual verification means that there were some details on your application that did not match what the University has on record. Therefore, they need to look up your details manually before they can verify that you qualify for an account, and activate it.

Verification usually takes around 2-3 days, but this can be longer during busy periods or holidays.

If you wish, you can log in to your account to check on the status of your application. Once you have logged in, go to the My Account dashboard and click on Verification in the bottom left:

If you have any questions about manual verification, please contact our helpdesk at help@aluminati.net

Service News

Updated 20 days ago

Problems sending emails

08:47 on 12th Jun

We are aware of a problem which has resulted in emails sent from our accounts being bounced back to the sender. 
 
We are in the process of investigating this problem and will add a further update once this problem has been resolved. We apologise for any inconvenience this problems is causing
 
Update
 
The problem sending emails was the result of some of our IP addresses to be listed by Spamhaus. This issue has now been resolved, and the listings have been removed.
 
Spamhaus is a widely used email reputation and blocklist service that many mail providers use to help identify and filter spam.
 
Please be aware that some users may still experience occasional bounces from mail servers that are using Spamhaus data downloaded while the IPs were listed. These servers will stop rejecting messages once they refresh their Spamhaus data. As a result, some bounces may continue for a short period after the delisting, depending on each recipient mail server's update schedule.

Issue with sending and forwarding to Yahoo email addresses

14:49 on 26th Jan

We are currently experiencing problems with our email services. Some emails sent to Yahoo servers are being deferred. This may include sent emails as well as forwarded emails. We are investigating this problem and working to resolve it as quickly as possible. We apologise for the inconvenience. We will provide an update once this problem is resolved.
 
We have received a response from Yahoo with confirmation that this problem has been resolved. The email queue is steadily reducing and our service should be back to normal soon.
 
The email queue has cleared and our service is back to normal. We’ll continue monitoring in case Yahoo makes any further policy changes.