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What is the total maximum file size an email attachment can be?

Files attached to an email on the pidgeme.com service must not total more than 25MB

The main reason for this file size limit is security. Without these limits it would be possible for malicious users to bombard email servers with huge email attachments and ultimately crash the servers. Even if we were to increase the file size limit on our end, there is no way of ensuring that a recipient's server would accept a file of that size.

If the file attachment size is too big, and rejected by the recipient's server, you will usually be notified with what is known as a bounce message. These exist primarily to inform users that their email has not been received, and provides a brief reason why.

Should you wish to send a file to a recipient that is over 25MB in size (or has otherwise been rejected by their mail server) there are two alternatives available that would allow you to work around these limits:

- Using a cloud storage or FTP link (a solution such as Dropbox, Google Drive, etc.) can provide users with a link to download the file, this can then be inserted into an email.

- Using file compression software (such as Winzip, or the native functionality built into most operating systems) to make the file smaller for the purposes of attachment.

Service News

Updated 29 days ago

Issue with sending and forwarding to Yahoo email addresses

14:49 on 26th Jan

We are currently experiencing problems with our email services. Some emails sent to Yahoo servers are being deferred. This may include sent emails as well as forwarded emails. We are investigating this problem and working to resolve it as quickly as possible. We apologise for the inconvenience. We will provide an update once this problem is resolved.
 
We have received a response from Yahoo with confirmation that this problem has been resolved. The email queue is steadily reducing and our service should be back to normal soon.
 
The email queue has cleared and our service is back to normal. We’ll continue monitoring in case Yahoo makes any further policy changes.

Server Maintenance - Monday July 7th 2025

11:55 on 07th Jul

We will be performing some server maintenance starting today, planned for the next few days.
 
Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption and performance degradation.