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What is the total maximum file size an email attachment can be?
Files attached to an email on the pidgeme.com service must not total more than 25MB.
The main reason for this file size limit is security. Without these limits it would be possible for malicious users to bombard email servers with huge email attachments and ultimately crash the servers. Even if we were to increase the file size limit on our end, there is no way of ensuring that a recipient's server would accept a file of that size.
If the file attachment size is too big, and rejected by the recipient's server, you will usually be notified with what is known as a bounce message. These exist primarily to inform users that their email has not been received, and provides a brief reason why.
Should you wish to send a file to a recipient that is over 25MB in size (or has otherwise been rejected by their mail server) there are two alternatives available that would allow you to work around these limits:
- Using a cloud storage or FTP link (a solution such as Dropbox, Google Drive, etc.) can provide users with a link to download the file, this can then be inserted into an email.
- Using file compression software (such as Winzip, or the native functionality built into most operating systems) to make the file smaller for the purposes of attachment.
Service News
Updated 40 days ago
Problems sending emails
08:47 on 12th Jun
We are aware of a problem which has resulted in emails sent from our accounts being bounced back to the sender.
We are in the process of investigating this problem and will add a further update once this problem has been resolved. We apologise for any inconvenience this problems is causing
Update
The problem sending emails was the result of some of our IP addresses to be listed by Spamhaus. This issue has now been resolved, and the listings have been removed.
Spamhaus is a widely used email reputation and blocklist service that many mail providers use to help identify and filter spam.
Please be aware that some users may still experience occasional bounces from mail servers that are using Spamhaus data downloaded while the IPs were listed. These servers will stop rejecting messages once they refresh their Spamhaus data. As a result, some bounces may continue for a short period after the delisting, depending on each recipient mail server's update schedule.
Issue with sending and forwarding to Yahoo email addresses
14:49 on 26th Jan
We are currently experiencing problems with our email services. Some emails sent to Yahoo servers are being deferred. This may include sent emails as well as forwarded emails. We are investigating this problem and working to resolve it as quickly as possible. We apologise for the inconvenience. We will provide an update once this problem is resolved.
We have received a response from Yahoo with confirmation that this problem has been resolved. The email queue is steadily reducing and our service should be back to normal soon.
The email queue has cleared and our service is back to normal. We’ll continue monitoring in case Yahoo makes any further policy changes.
