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What is Greylisting?
Greylisting is a system used to reduce the amount of unwanted Spam emails that you may receive.
When an email is received to your inbox from an unknown contact, the email is rejected with a “try again later” message. If the email is a legitimate email, the sending server will then try again, and the email will then be accepted and delivered to your inbox.
If the email is spam, it typically will not be sent again as this will take up resources for the source of the spam.
There may be a short delay in receiving emails due to Greylisting. This delay is usually about 15 minutes, but can be longer depending on the sending server settings. However, this also means that any Spam that is sent again may have been picked up by anti-spam software and blacklists, so will no longer be accepted.
To ensure that emails that you want to receive are delivered to promptly to your Inbox, you can add all known and trusted email addresses and domains to your Whitelist. You can find a help guide for adding addresses to your Whitelist here.
If you have any questions about Greylisting, please contact our helpdesk at help@aluminati.net
Service News
Updated 68 days ago
Problems sending emails
08:47 on 12th Jun
We are aware of a problem which has resulted in emails sent from our accounts being bounced back to the sender.
We are in the process of investigating this problem and will add a further update once this problem has been resolved. We apologise for any inconvenience this problems is causing
Update
The problem sending emails was the result of some of our IP addresses to be listed by Spamhaus. This issue has now been resolved, and the listings have been removed.
Spamhaus is a widely used email reputation and blocklist service that many mail providers use to help identify and filter spam.
Please be aware that some users may still experience occasional bounces from mail servers that are using Spamhaus data downloaded while the IPs were listed. These servers will stop rejecting messages once they refresh their Spamhaus data. As a result, some bounces may continue for a short period after the delisting, depending on each recipient mail server's update schedule.
Issue with sending and forwarding to Yahoo email addresses
14:49 on 26th Jan
We are currently experiencing problems with our email services. Some emails sent to Yahoo servers are being deferred. This may include sent emails as well as forwarded emails. We are investigating this problem and working to resolve it as quickly as possible. We apologise for the inconvenience. We will provide an update once this problem is resolved.
We have received a response from Yahoo with confirmation that this problem has been resolved. The email queue is steadily reducing and our service should be back to normal soon.
The email queue has cleared and our service is back to normal. We’ll continue monitoring in case Yahoo makes any further policy changes.
