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Emails people send to me are bouncing back to them!

If your contacts inform you that they receive a bounced/undeliverable message notice when they email your email address, the first step is to check that your account is not over quota. You can view your current quota usage by going to your Inbox and viewing it in the bottom left. For more details of your quota, you can read our help article here.

If your Account is over quota, Emails that are sent to you will be bounced back to the sender. You will need to delete or archive some of your Emails before you can receive any more. You can also upgrade your Account to have more quota space.

If your Account is under your quota, and your contacts are still receiving bounced messages, you will be able to determine the cause of this from the bounce message itself. It will have details of the cause of the bounce. You may wish to ask your contact to forward the bounced message to you.

If you are not sure how to interpret the bounce message, or need further assistance with why messages to your account are being bounced, please contact our helpdesk at help@aluminati.net.

Service News

Updated 137 days ago

Server Maintenance - Monday 13th November

13:22 on 13th Nov

We will be performing some server maintenance between 21:00 and 23:00(GMT) tonight. 
Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption.

Old Webmail Removal

11:50 on 09th Nov

Dear Email User, 
 
You may be aware that your Email for Life service currently has two different webmail interfaces, simply known as 'old webmail' and 'new webmail'.
 
Introduced in 2018, the newer webmail platform features better support for mobile devices and modern browser features. We pledged at the time to run the two services alongside one another for as long as possible to give existing members plenty of time to make the transition.
 
Five years later and we are now ready to permanently close Old Webmail, planned for 5th February 2024.
 
This does not affect your email account itself, only the webmail interface you use to access your account within your browser. Your emails, folders and any filters you have set up remain exactly as they are. Similarly, if you use a POP or IMAP email client to access your email, there are also no changes required.
 
If you haven't already made the switch to new webmail platform, please log in to the service before 5th February 2024 and your address book will be migrated over automatically.
 
How to access New Webmail
1. Log into your account
 
2. Go to the My Account page
 
3. Within the Email Accounts tab, you will be options for Old Webmail (which is being removed) and Webmail. Click on the Webmail button 
 
4. Next time you login you will be directed to your New Webmail inbox
 
If you have any questions or need any assistance, please do not hesitate to contact us at help@aluminati.net