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Aliases
What is an Alias?
Your Email account will come with a number of Aliases that you may wish to use as another email address for your account. When an email is sent to an Alias, it will be delivered to your main email addresses inbox.
This is useful if you wish to set up another email address for different contacts, or if your name has changed recently.
Aliases are like giving your house a name. For example, let's say your address is 9 Colne Road, but you have put up a sign calling it The Orchard. Your address is still 9 Colne Road, and your post will still be delivered there. But it is also known as The Orchard, so post addressed to The Orchard will also be delivered.
How many Aliases can my account have?
You can view how many Email Aliases your Account can have by going to the My Account dashboard after logging in. Once here, click on Email Accounts on the left hand side. You will see the Aliases displayed in the Account information:
Your account will include at least one free Alias. If you have upgraded your Account, you will have access to more Aliases. To view how many Aliases each of our Packages includes, you can visit our help guide here.
To edit or set up your Aliases, you can click on the Manage Aliases button. You can find a help guide that details this more here.
If you have any questions about Aliases, please contact our helpdesk at help@aluminati.net
Service News
Updated 40 days ago
Problems sending emails
08:47 on 12th Jun
We are aware of a problem which has resulted in emails sent from our accounts being bounced back to the sender.
We are in the process of investigating this problem and will add a further update once this problem has been resolved. We apologise for any inconvenience this problems is causing
Update
The problem sending emails was the result of some of our IP addresses to be listed by Spamhaus. This issue has now been resolved, and the listings have been removed.
Spamhaus is a widely used email reputation and blocklist service that many mail providers use to help identify and filter spam.
Please be aware that some users may still experience occasional bounces from mail servers that are using Spamhaus data downloaded while the IPs were listed. These servers will stop rejecting messages once they refresh their Spamhaus data. As a result, some bounces may continue for a short period after the delisting, depending on each recipient mail server's update schedule.
Issue with sending and forwarding to Yahoo email addresses
14:49 on 26th Jan
We are currently experiencing problems with our email services. Some emails sent to Yahoo servers are being deferred. This may include sent emails as well as forwarded emails. We are investigating this problem and working to resolve it as quickly as possible. We apologise for the inconvenience. We will provide an update once this problem is resolved.
We have received a response from Yahoo with confirmation that this problem has been resolved. The email queue is steadily reducing and our service should be back to normal soon.
The email queue has cleared and our service is back to normal. We’ll continue monitoring in case Yahoo makes any further policy changes.
